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1. Our policy is to ship orders within 48 hours of receipt of a customer approved order. Our experience is that over 90% of our orders are shipped within 24 hours.
2. We will notify you by E-mail within 48 hours if we cannot fulfill your order as specified at the time you placed it and will provide you the option of canceling the order without further obligation. You will not be billed until the order is shipped.
3. All orders are shipped via Canada Post/US First Class Air Mail unless otherwise specified.
4. Your credit card will be charged at the time of shipment or you can send us a cheque or money order.
5. Purchases can be returned for a full refund within 15 days of receipt of shipment. E-mail us for a Return Authorization Number, which should be written clearly on the outside of the return package.
Courier Shipping Charges are calculated based on:
Total weights of all items going to the same address.
The zip code of the destination determines the UPS or FedEx zone.
The UPS or FedEx shipping zone code and weight.
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